FAQ

Recovery time depends on the severity of problem, which varies from person to person. It also depends on what you do during the recovery period. For example, if you have a sore back which is aggravated by physical activities, with rest recovery might take two weeks whereas if you continue to work in a physical environment recovery may take twice as long or longer.

Physiotherapists have the knowledge to provide accurate diagnosis and plan the appropriate treatments. Treatments are evidence-based, meaning they are supported by the latest clinical research studies. Since physiotherapists are a part of the medical profession, they can also liaise with your other healthcare providers (radiologist, surgeon, GP, etc) to ensure consistency when managing your condition.

No. you can always make a booking by calling up straight away. But if you have one, please bring it along with any x-rays or other relevant information that you may have. This will assist our physiotherapist with initial assessment and treatment plan. Doctor’s referral is only required for patients under Medicare Enhanced Primary careplan (EPC) program. It is a special referral in which physiotherapy treats are bulked billed at Kinect Physiotherapy clinic up to 5 times per calendar year. Only certain patients are eligible to meet specific criteria set out by Medicare. Please consult your doctor to see if you are eligible.

Yes, we have the facility (HICAPS) to immediately refund the amount of coverage from your private health fund and all you pay is a small gap (depending on your level of cover) to no gap. We are BUPA Members First and Medibank Members Choice providers